We are sorry that you order has not as yet arrived. Please could you forward either the last five digits of your order number or the invoice postcode (not the delivery postcode) and we will have a look to see what is happening. If we need to contact the carriers, it can take approximately an hour for them to look into the issue and come back to us. We will telephone you as swiftly as possible. 


Please be advised that the office is open Monday to Friday, from 09:00 until 17:00. Hence if you contact us over a weekend or after hours, we will be back in touch with you, straight away, on the next working day.


Our contact telephone number is 0113 2819219.